The objective of the stakeholder analysis is to understand who the EPC end users are, what they know about the EPC, how they use it and what interests they have regarding the EPC. In addition, the objective is to consider other stakeholders who get in (in)direct contact with end users and the EPC and therefore possibly influence end users’ behaviour and decision-making regarding energy efficiency measures. Other stakeholders can, e.g., influence the use of EPCs (if it is considered or not during the decision making to buy/rent a building) and also the decision regarding energy efficiency measures.
The first step within the stakeholder analysis was the development of a stakeholder map in order to identify different end user types and the role of other relevant stakeholders and their connection with each other. The figure above gives a simplified overview of how end users are distinguished, and which other stakeholders play a role regarding the EPC and end users’ behaviour, including acceptance and use of the EPC and decision-making regarding energy efficiency measures. This overview is developed based on insights from literature review.
Some stakeholders have multiple functions, e.g., the architect can issue the EPC and consult end users regarding EEMs as well the availability of financial programmes, the installer can issue the EPC, give advice about EEMs and is able to implement measures such as the installation of a new heating system, etc.
The detailed stakeholder map, containing information about stakeholders’ knowledge and interest regarding the EPC, as well as country-specific stakeholder maps are available in this stakeholder analysis report.